Privacy Policy mycuci1 – Our Commitment to Protecting Your Personal Data

1 Introduction

Mycuci1 ("we", "our platform") is fully committed to protecting the privacy of every member who uses our platform. This Privacy Policy is established to ensure you fully understand how your personal information is collected, used, stored, and protected when you use the mycuci1.vu website and its associated mobile applications.

We believe transparency is the foundation of trust. That is why we take the time to explain our privacy practices in clear, straightforward language that every Malaysian player can understand — not in confusing legal jargon.

2 Types of Personal Data We Collect

Mycuci1 only collects data that is strictly necessary to provide a safe and orderly platform service. The following are the categories of data we collect:

We do not collect any data unrelated to the provision of platform services. Biometric data or other sensitive information is not collected without your explicit consent.

3 Purpose of Using Your Personal Data

Every piece of information we collect has a clear purpose. mycuci1 uses your data for the following purposes only:

• Account management – registration, identity verification, and maintenance of your account
• Transaction processing – deposits, withdrawals, and payment verification
• Platform security – fraud prevention, anti-money laundering, and prevention of unauthorised access
• Legal compliance – fulfilling KYC and mandatory reporting requirements
• Customer support – resolving your enquiries and complaints effectively
• Service improvement – analysing usage patterns to improve the platform experience
• Promotional communications – sending relevant bonus information and offers (subject to your preferences)

4 Data Sharing with Third Parties

Mycuci1 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, in certain limited circumstances, data may be shared with:

4.1 Technical Service Providers

Third-party providers that assist in platform operations – such as payment service providers, cloud infrastructure and game providers – may have limited access to data required to perform their functions. All such providers are bound by strict confidentiality agreements.

4.2 Legal Requirements

Mycuci1 may be required to disclose members' personal data to authorities when mandated by law, judicial proceedings, or directives from relevant regulatory bodies.

4.3 Platform Interest Protection

In cases of suspected fraud, money laundering, or illegal activity, mycuci1 reserves the right to disclose necessary information to the relevant authorities for investigation and prosecution purposes.

5 Data Security Measures

We continuously invest in security infrastructure to ensure your data remains protected at all times. Key security measures we implement include:

• 256-bit SSL Encryption – all communications between your device and mycuci1 servers are fully encrypted
• Database segregation – sensitive data such as financial information is stored separately from general gameplay data
• Layered access control – only authorised personnel may access personal data, based on the requirements of their role
• Real-time threat monitoring – our systems monitor for any suspicious activity around the clock
• Regular security testing – penetration testing is conducted regularly by independent security experts
• Automatic data backup – data is backed up regularly to a secure location to prevent data loss

6 Data Retention Period

Mycuci1 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data – retained for as long as your account remains active on the mycuci1 platform
• Transaction data – retained for a minimum period of 5 years in accordance with financial compliance requirements
• KYC Documents – retained for a minimum of 5 years following account termination
• Security logs – retained for 12 months for security incident investigation purposes

Upon expiry of the specified retention period, data will be securely deleted or anonymised using methods that ensure the data cannot be recovered.

7 Your Privacy Rights as a mycuci1 Member

As a mycuci1 member, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the mycuci1 customer support team via Live Chat within the platform. We will process your request within 30 business days.

8 Cookies & Tracking Technologies

Mycuci1 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Essential Cookies – required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies – collecting data on how you use the platform to help us make improvements.
• Preference Cookies – saving your preferences such as language and display settings.

8.2 Managing Your Cookies

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of some parts of the mycuci1 platform.

9 Child Protection

The mycuci1 platform is strictly for adult users aged 18 and above. We do not intentionally collect any personal data from minors.

If we find that personal data of a minor has been collected without proper age verification, we will take immediate action to delete that data and close the account in question. If you believe a minor has registered on our platform, please contact our support team immediately.

10 Amendments to This Privacy Policy

Mycuci1 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. Any amendments will be published on this page with a revised update date.

For significant amendments, we will endeavour to notify you via an in-account notification or your registered email. Continued use of the mycuci1 platform following any amendment constitutes your acceptance of the revised policy.

11 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the mycuci1 privacy team via:

• Live Chat – available 24/7 within the mycuci1 platform
• Email – [email protected]

We are committed to responding to all privacy-related enquiries within 3–5 business days. For more complex matters involving privacy rights or data deletion requests, response times may be longer depending on the complexity of the case.